Contact us

You can make a booking on our website – simply select the tour you wish to book and click 'Book Now'. On some holidays we need to request flight seats – these are also bookable on-line but we will not take any payment from your card or confirm your booking until we have secured your flights. We will send you confirmation once this has been done. Alternatively, simply telephone our Reservations Team on 01283 688 515 -  View our opening hours.

All payments must be made in Pound/Sterling.

Payments can be made by either bank transfer, cheque or debit/credit card. 

Due to arrangements with our bank and card handling companies bank transfers from non-British accounts must be made in Sterling and a charge of £10 per transaction must be added, please note this may also incur charges from your bank.

You will receive details of your luggage allowance with your final travel documents, which are sent approximately 10 days prior to your date of departure. Alternatively, please call our reservation team on 01283 688 515  for further details. For Eurostar, only 2 pieces of luggage are permitted per person, though please be aware that porterage may not be available on the station platform.

It is a condition of booking that you carry suitable travel insurance.

We want to ensure you make the correct choice before you book your holiday with us. If you have any concerns regarding the suitability of the holiday due to reduced mobility we would encourage you to contact us or call us on 01283 688 515 to discuss these concerns.

Accommodation

For all tour and river cruises which include a hotel stay, the hotels we use have been chosen due to their location and standard, the facilities offered can differ, it is therefore important that we make the appropriate enquiries with our suppliers on your behalf to ensure any special needs or requests can be catered for.

Overseas Transport Arrangements

All of our tours involve coach travel. The coaches we use have not been adapted for wheelchair access.

Air Travel

We are able to arrange airport assistance for anyone with reduced mobility. This is a free service which must be arranged with the airline prior to travel. If you would like us to arrange this assistance for you it needs to be pre-booked more than 48 hours before your flight departs.

Eurostar

If you have reduced mobility and are travelling on one of our Eurostar tours please contact us. Should you need to travel in your own wheelchair, Eurostar does have specially adapted wheelchair spaces which need to be pre-booked. If you would like assistance at St.Pancras we can make Eurostar Assist aware of this requirement, you would then need to make your way to the Eurostar Assist desk at St.Pancras at least 60 minutes prior to your departure.

Guided Tours

We include guided tours, however due to the natural terrain of the locations we visit these may be a challenge for anyone with reduced mobility. We also sometimes use different modes of transport to complete our itinerary which includes though not limited to, boats, trains and jeeps these may also pose a challenge for anyone with reduced mobility.