Welcome on board, fellow explorer. We are Riviera, the well-travelled collective — united by chronic curiosity and incurable wanderlust.
We want to see more of the world, and we know it’s mutual — because we travel well. Treading lightly. Taking nothing for granted. Exploring, not exploiting. We are for those who like to journey in style and in great company. Thinking about joining us? Find out more about travelling the Riviera way
The Riviera Difference
Exceptional Holiday Experiences
We've been crafting and delivering outstanding touring holidays for 40 years, using our destination know-how with real authentic experiences where you can travel with like-minded people, but with choice and flexibility.
Outstanding Value for Money
We offer the best price-quality ratio in the market. We include everything you need with no hidden extras, giving you clear and simple pricing which rewards customers who book early.
Customer Service is in our DNA
Delivering outstanding service is genuinely our obsession, and we have a proven track record of going the extra mile to look after our customers, whatever happens.
What is the Riviera difference?
1. Exceptional holiday experiences
From speaking with thousands of our guests over the years, we have learned what the main difference is between Riviera Travel and others. We aren’t just a travel company: we are a well-travelled collective. Our guests become friends - interested and interesting, they're eager to get to know each other as they travel.
Our itineraries are created by explorers with a deep understanding of each destination. They personally select every aspect of your holiday for a thoughtful balance of adventure and relaxation, authentic experiences and free time. Our guests always have the freedom to customise their adventure by adding extras such as drinks packages, hotel upgrades, enhanced experiences with our Signature tours, extensions on our river cruise and additional excursions you can add to your trip - there are always ways to make it your own.
2. Outstanding value for money
If you’ve joined one of our holidays before, you know just how great they are and how much is included in the price. If you’ve yet to join us, you’re in for a treat…
Unlike some of our competitors, our holidays include everything you need to enjoy your time away. Like expertly crafted itineraries (made by explorers), excursions, hand-picked accommodation, direct flights from your local airport at no extra cost, transfers and the services of a Riviera Tour Manager who’ll look after you throughout.
Our prices are fair and straightforward — no smoke and mirrors, promotional trickery, or hidden extra fees. You’ll never find us inflating our prices just to offer artificially big discounts, the way so many of our competitors do. We just offer amazing value for money, all the time.
3. Customer service is in our DNA
We’ve been doing what we do for nearly 40 years — which means we’ve spent more than 14,000 days making and keeping our guests happy. We’ve seen it all, and whatever ‘it’ is, our team knows how to take care of it — and of you. Even if things don’t go as planned for reasons outside of our control, you can be sure that we are on it: finding alternative travel options, organising hotels, and keeping you informed. Giving you a way to travel the world without a worry in the world.
The Riviera Difference
Here are a few reasons why you can feel confident when booking a holiday with us.
Trusted by you
We’re proud to have won multiple awards for the quality of our holidays and customer service, and we’ve been awarded the esteemed ‘Recommended Provider’ accreditation with Which? for 13 years. Plus we’re rated ‘Excellent’ on TrustPilot, and 96% of our guests say they would travel with us again.
Find out more about our awards in our latest blog post.
Book with confidence
24/7 access to UK based team
We’re on hand before and during your holiday. If anything were to go awry during your travels, you can call our emergency number at any point.
Price promise
Book early confident in the knowledge it will be our lowest price. In the very rare event we do reduce the price after you've booked, we'll automatically send you a Future Travel Voucher for the difference in value, plus an extra 25%
Happiness guaranteed
You’re always protected by our Happiness Guarantee; if you’re not happy by day two of your holiday, we’ll bring you home with a full refund.
Quality promise
You cannot find the same quality experience for less with a competitor – and if you do, we’ll match the price.
Your money is safe and secure
No matter what, your money is safe and secure and fully protected by ABTA and ATOL.
Find out more about our policies:
Book early with confidence, safe in the knowledge that you'll benefit from our lowest prices. And in the very rare event we do reduce a price after you've booked, we'll automatically send you a Future Travel Voucher for the difference in value, plus an extra 25%. It’s our new (and we think you’ll agree) improved Price Promise.
Terms and Conditions
If the price of your holiday reduces after you've booked, we’ll give you a future travel voucher for the difference in cost plus 25%. If we offer an added-value benefit or free upgrade to a holiday after you’ve booked, we will apply the same upgrade or add-on to your booking. If this is not possible for any reason, then we’ll give you a future travel voucher for the same value plus 25%. It will be at Riviera's sole discretion whether to offer a future travel voucher or added value benefit to make up the difference in cost. The Price Promise applies to the core elements of the Holiday you have booked with Riviera (including tour or cruise, flights and transfers if booked as a package, or tour/cruise only). The Price Promise is applicable to the final value payable at the time of booking, taking into account any discounts or promotions you may already have received when booking. The Holiday must be like-for-like to be eligible for the Price Promise; including date, departure airport and cabin category. The Price Promise does not apply to exclusive offers. Future Travel Vouchers may only be used on a new booking of a Rivera Travel holiday of 7 days or more, and must be redeemed by making a new booking within 12 months from the date stated on the voucher. Future Travel Vouchers have no cash value, and cannot be transferred.
You can't find the same quality of holiday for less with a competitor - if you do, we'll match the price. Simply notify us of the lower priced equivalent holiday, either before booking or within 48 hours of confirming your booking.
Terms and conditions: To be eligible for our Quality Promise, customers must notify us of the Equivalent Holiday available at a lower price either before booking, or within 48 hours of confirming their booking. If Riviera deems the Holiday to be of equivalent quality, then we will offer a price match. To be deemed as equivalent quality, the Holiday must meet the following criteria. The destination, duration and itinerary must be the same, even if the itinerary stops are not in the same order. Inclusions (excursions, meals and experiences) must be equivalent. The departure date must be the same. Flight or rail options must be equivalent; including departure gateway, airline/ rail provider and time of day. The Accommodation must be equivalent, in respect of location, star-rating, board basis and facilities. The Quality Promise only applies to the core elements of the holiday (including tour or cruise, flights and transfers if booked as a package, or tour/cruise only), and only applies to the base price of the Holiday - exclusive offers, loyalty benefits or promotions offering upgrades or add-ons free of charge do not apply. Evidence must be provided to Riviera via a website link to the equivalent Holiday, or an official quote provided by a licensed travel agent or tour operator within the last 48 hours. If any elements of the Holiday differ, it is at Riviera's sole discretion as to whether to price match.
We are so confident in the quality of our holidays that we guarantee if you're not entirely happy or comfortable in your new surroundings by day two, we'll bring you home at no extra charge and offer you a full refund.
How does it work?
You will need to raise your concerns with the Riviera Travel tour manager or cruise director and state your intention to take advantage of this guarantee within the first 24 hours of arrival at your holiday destination, they will then endeavour to resolve any issues that you may have. If by the end of Day Two a solution cannot be reached, Riviera Travel will arrange and cover the cost for you to return to the starting point of your holiday arrangements with us from the next available location. We will also refund the total cost of your Riviera Travel holiday. Please see terms and conditions for further information.
Terms and conditions: To qualify you must raise your concerns with the Riviera Travel tour manager or cruise director and state your intention to take advantage of this guarantee within the first 24 hours of arrival at your holiday destination, they will endeavour to resolve any issues. If by the end of Day Two a solution cannot be reached, Riviera Travel will arrange and cover the cost for you to return to the starting point of your holiday arrangements with us from the next available location. We will also refund the total cost of your Riviera Travel holiday, although no refunds will be made for any additional costs incurred such as overnight hotels, airport travel, insurance, etc. The guarantee does not affect standard booking conditions or pre-departure cancellation policy. Valid on holidays of 8 days or more. Valid on 'land only' holidays. The guarantee will not apply where the situation is beyond our control.