Career Opportunities

Department: Technology

Salary: £70,000-£80,000 (dependent on experience)

Role Overview:

We are seeking a highly skilled and experienced Senior Azure Data Engineer to join our team. In this role, you will lead the design, development, and maintenance of scalable data solutions in Microsoft Azure. You will work closely with cross-functional teams to transform complex data into actionable insights, driving business decisions and innovation.

Key Responsibilities:

• Data Architecture and Design:
• Design, develop, and implement end-to-end data pipelines in Azure.
• Architect data solutions using Azure Data Lake, Azure Synapse Analytics, and Azure Databricks.
• Ensure solutions are scalable, efficient, and aligned with business objectives.

ETL/ELT Processes:

• Build and optimize ETL/ELT pipelines using Azure Data Factory (ADF).
• Develop data ingestion processes for structured and unstructured data sources.

Data Modelling and Warehousing:

• Design and implement enterprise data models and data warehousing solutions.
• Optimize data models for performance and scalability in Azure environments.

Data Governance and Security:

• Implement data governance best practices, ensuring data quality and consistency.
• Enforce security measures, such as role-based access and encryption, in compliance with organizational and regulatory standards.

Collaboration and Leadership:

• Lead and mentor data engineers.
• Collaborate with stakeholders, data specialist, and BI teams to gather requirements and deliver data solutions. 

Monitoring and Optimization:

• Monitor and troubleshoot Azure data services to ensure high availability and performance.
• Optimize costs and performance for Azure services. 

Skills, Experience & Competencies

Required Skills:

• Extensive experience in data engineering with Microsoft Azure.
• Proficiency in Azure services such as Azure Data Factory, Azure Data Lake, Azure Databricks, Azure Synapse Analytics, and Azure SQL Database.
• Strong experience with ETL/ELT pipelines, data modelling, and data integration.
• Proficiency in SQL and programming languages like Python, Scala, or PowerShell.
• Knowledge of data governance, security, and compliance frameworks.

Preferred Skills:

• Experience with machine learning or advanced analytics on Azure platforms.
• Familiarity with DevOps practices, CI/CD pipelines, and Infrastructure as Code (IaC) using tools like Terraform or Azure DevOps.
• Knowledge of big data frameworks like Spark and Hadoop.
• Education and Experience:
• 5+ years of experience in data engineering, with 3+ years working specifically on Azure.
• Certifications such as Microsoft Certified: Azure Data Engineer Associate or Azure Solutions Architect are highly desirable. 

Department: Finance

Salary: TBC

Role Purpose:

The Pricing Senior Analyst will play a key role in developing and executing our commercial pricing strategy to optimise revenue, enhance profitability, and ensure that Riviera remains competitive in its chosen markets.

Working cross functionally, this role will be responsible for analysing market trends, monitoring competitor pricing, and leveraging data to make informed decisions that align with business objectives. The ideal candidate will possess a keen eye for detail, strong analytical skills, and a strong understanding of pricing in similar B2C environments.

Key Responsibilities:

• Analyse market trends, competitor pricing, and customer demand to develop recommendations for optimal pricing positions across Riviera’s itineraries.
• Support pricing and profitability assessment for new itineraries and new seasons going on-sale across the product portfolio, working closely with the Product team.
• Develop pricing models and forecasts to support business decisions, ensuring market competitiveness and attainment of profitability goals.
• Work with colleagues in Revenue Management and Capacity Management to identify both risks and opportunities across the product portfolio to maximise returns.
• Collaborate with key business stakeholders to evolve distribution market specific pricing to align to marketing and sales strategies.
• Support development of special pricing initiatives, such as seasonal promotions, discount programmes, or loyalty schemes.
• Support business planning, budgeting and forecasting.

Skills, Experience & Competencies:

• Demonstratable experience gained in similar role(s) in a fast-paced, consumer-led business.
• Strong analytical skills with experience in data analysis, forecasting or financial modelling.
• Highly proficient in Excel with experience in with tools such as Power BI, PowerPivot and / or Anaplan would be advantageous.
• Self-starter with high levels of drive, energy, and resilience to succeed in a fast paced and challenging environment.
• Highly detail orientated with a positive approach to problem-solving.
• Demonstratable ability to communicate clearly on complex subjects. Confident and determined as well as being able to see things from other peoples' point of view.
• Ability to develop effective working relationships with team members.
• Adaptable, flexible, willing to ‘roll sleeves up’ and tackle a range of issues.
• Commercially astute with a good understanding of pricing strategies and/or revenue management principles.
• A natural curiosity into Riviera’s business model, the market and competitors, and approach to trading. 

Department: Finance

Reports to: Senior Finance Manager

Salary: £45,000-£50,00 (based on experience)

Role purpose:

Riviera Travel is a fast-paced, private equity backed operator of premium cruises and tours for affluent consumers.

The Management Accountant will play a critical role in delivering Riviera’s consolidated management accounts on a monthly basis and preparing trading performance information for Executives and senior leaders.

The role combines financial and analytical skills to aid senior management with decision making and promoting long term financial success for the business.

Key Responsibilities:

• Delivery of the month end consolidated group management accounts pack, including financial statements with insightful, commercially focused commentary on trading and cashflows, and risks & opportunities identified
• Balance sheet reconciliation of key accounts along supporting the analytical review process, including completion and development of the Balance sheet review pack
• Management of holding company P&L and balance sheets, including intercompany reconciliations, and accounting for bank and shareholder debt
• Month end foreign exchange valuation
• Own and distribute key trading information including analysis of passenger volume, ASP, revenue, costs of sale and gross profit by product category and itinerary.
• Oversee accounts receivable processes for invoicing and collection of monies from our Travel Agent sales partners
• Development and implementation of cost centre reporting to drive Executives’ and senior leaders’ understanding of their performance vs budget / forecast and drive related profit improvement actions
• Mentoring junior team members
• Key contributor to delivery of the annual audit 

Skills, Experience & Competencies:

• ACA, ACCA or CIMA qualified
• Demonstratable experience gained in similar role(s) in a fast-paced, consumer-led business.
• Up to date accounting technical knowledge (UK GAAP, IFRS)
• Strong Excel skills, including data analysis (e.g. pivot tables, lookups) and financial modelling
• Self-starter with high levels of drive, energy, and resilience to succeed in a fast paced and challenging environment
• Highly detail orientated with a positive approach to problem-solving
• Ability to develop effective working relationships with team members
• Effectively challenges the status quo and looks for improvements  
• Adaptable, flexible, willing to ‘roll sleeves up’ and tackle a range of issues
• Experience of SAGE Line 200 and / or in a private-equity back business would be advantageous but not essential

Department: UK & Ireland Trade Team

Reports to: National Sales Manager

Salary: £37,000, Car Allowance + Quarterly Bonus Scheme

Role purpose:

The Key Account Manager is responsible for achieving the Sales, Profit and Revenue targets and building the brand of Riviera Travel with dedicated key accounts, ensuring the performance of that region is maximised through focusing on Key Accounts. In addition, you will identify high revenue and high potential stores. To achieve the Sales and Revenue targets for your geographical sales area as set by the business. To have a training plan to ensure in your key accounts are familiar with Riviera Travel’s products through visits in person and attendance of webinars.

This is a field-based role to predominantly covering the South, Southeast.

Key Responsibilities:

• Develop a considered targeted call cycle that focuses on high revenue and high potential stores (Key Accounts) and develop detailed call plans with face to face & virtual contact with targeted key accounts.
• Responsible for growth of Revenue and Pax numbers.  
• Monitor and report all holiday competitor activity, pricing and marketing  
• Attending monthly sales meetings with Key Account Manager and Head of Trade Sales to plan targeted activity in your region to raise awareness and knowledge of the Riviera Travel Brand and maximise sales.
• Provide key account reports and follow up consistently on the actions set in your sales area.
• Support projects as a team as and when directed.  
• Implement structured training programme ensuring the agents in your stores are familiar with Riviera Travel’s USP’s  
• Revenue targets set by Riviera Travel are achieved with your accounts  
• Implement successful consumer events in addition to travel agent partner’s events  
• Prepare and host successful agent educational trips i.e. River Cruise Ship day trips, tours and/or River Cruise fam trips, with targeted sales performance post the event to ensure a return on the investment  
• Ensuring that agreed sales and marketing activity is implemented in the targeted stores and the success of all activity is tracked and monitored to assess ROI  
• Attend and cover stands at travel industry exhibitions or any other events as required  
• Responsible for increasing the sign up to our monthly agent newsletter and engagement with our Facebook Trade Sales closed group  
• Submit a rolling two-month call plan on a monthly basis to your line manager as required  
• To structure your calendar effectively to ensure maximum time with the agents and all administration and support activities are completed effectively and on time.  
• All Trade Team members are kept updated and informed of activity in your area as appropriate 

Skills, Experience & Competencies:

• Takes Initiative – understands what needs to be accomplished and to proceed on one’s own within the accountabilities of the job
• Analytical – logically analyses facts, data and situations  
• Strong self-confidence, approachability, well presented
• Excellent communication, organisational and planning skills
• A good team player
• Presentation skills. Must be confident preparing and delivering a presentation to small and large groups of agents and customers
• Problem solving/complaint handling/diplomacy
• Has an understanding of negotiation techniques and uses these to influence agents
• Setting Objectives and Managing Priorities – Understands the importance of monitoring performance
• Profitable Account Planning – Understands trends, dynamics and opportunities for growth
• Commercial Decision Making – Management & profitable allocation of region budget
• Commercial Innovation – Is creative in solving commercial challenges
• Understanding Different Styles – Has the ability to adapt style and approach to suit relationships at differing levels- from shop floor to MD/Owner level
• Drive for Results – Seeks to improve efficiency and effectiveness of plans, process and approach
• Must be prepared to work weekends and evenings as part of your weekly role, with time in lieu received for weekend work. Flexibility will be required
• Proficient in Microsoft Office (Word, Excel, Powerpoint)
• Preferred experience in a B2B and B2C sales role
• Degree educated or equivalent preferable
• Must hold a clean driving licence and be confident to drive long distances

Department: Technology

Reports to: IT Service Desk Manager

Role purpose:

As a member of the IT Operations team, this role will work alongside a young service desk team and partner organisations to deliver IT support to the business. This role will focus on our UK userbase for Support and maintenance.

This is a varied role which can really make a difference across a wide aspect of the company. This role will involve various aspects of support including but not limited to: 

• Desktop Hardware Support - the rollout and maintenance of endpoint devices (Laptops, Printers, etc).  
• User Account Management – New Starters, Changes, Password Resets, Leavers.
• Server Support – System Maintenance, Security Integrity, Upgrades, Patching, Backups, Restores, etc
• Telephony support – Mitel – Ignite, MiCollab, Apple – Apple iOS and Apple business manager

We have great relationships with the business and suppliers, your positive and proactive approach to service and support will be key to helping this grow. The role will act as support for Incident triage and management, as well as Problem management and other aspects of ITIL frameworks, such as Asset and Change Management.

Being part of this team is a fantastic opportunity for you to develop your career both within the IT area and the Riviera business working with your line manager to build on your skills and development areas for support your career development. 

Key Responsibilities:

• Working with the team to provide a functional service desk, supporting user incident and service tickets.
• Participate in an On-Call Rota for out of hours cover.  
• Ability to triage Incidents effectively, manage tickets with appropriate levels of prioritisation, working to the correct Internal (IT Ops, Development, Platform, Cyber, Digital etc) or External Teams (Vendors).
• Creating and maintaining accurate documentation of how to use and administer services within the business.
• Administration of Microsoft 365 (Exchange, SharePoint, Teams) and Apple business manager to manage operations of the business.
• Respond to incidents related to Endpoint device management and administration across our estate for internal users.
• Managing User accounts for Starters/Existing/Leavers, across the business using AD and Entra ID.
• Managing Server estate – Patching, capacity management, backup/restore.
• Monitoring and alerting of infrastructure, as well as corrective maintenance.
• Helping to perform Root Cause Analysis on problem tickets and to work to resolve the underlying issues.
• Helping to diagnose and rectify connectivity issues, including networking, firewall or permission issues.
• Some project work is expected as part of Operational Services. 

Skills, Experience & Competencies:

Essential Skills/Capabilities

• Incident Management / Triage.
• Modern Desktop Administrator - Endpoint device management / InTune
• Virtualisation (Hyper-V or VMware) experience
• A basic understanding of LANs / WANs / DMZs, etc.
• Understanding of Windows 11 fundamentals  
• Windows Server 2019 / 2022 / 2025 exposure.
• Ability to communicate and work as part of a team  
• Exposure to public cloud computing- Azure – ideally with AZ-900 qualification
• PowerShell scripting
• Experience in firewall functions and Web security
• A good understanding of ITIL Fundamentals

Desirable Skills/Capabilities

• Experience working with RBAC, VLANs and VPN configurations.
• Server-based client services (DHCP, DNS, NPS)
• Microsoft Desktop Certified - MD-100/MD-101
• Microsoft Security Fundamentals – SC-900
• Firewall configuration
• Mitel Telephony
• CMDBs/Asset control.
• Active Directory (Preferably Entra ID) exposure.
• Microsoft 365 administration – Exchange, SharePoint, Teams
• Microsoft Azure Administration
• Awareness of ISO20001 

Department: Technology

Salary: Up to £50K

About Riviera Travel:

Riviera Travel is a private equity owned cruise and escorted tour holiday specialist, operating in the UK, Europe and across the world. The company is based in Burton-on-Trent, Staffordshire. Its holidays are aimed at over-55s who want to continue to travel and explore the world with confidence. Riviera Travel is the UK’s leading River Cruise specialist. The company has been operating since 1984 and is a Which? recommended provider. 

Riviera is undertaking a significant expansion in North America, the largest river cruise market globally. This expansion requires Riviera to upgrade its digital estate to make it suitable for the North American market.  

Role purpose:

Riviera have a fantastic opportunity for a highly skilled and motivated North America Website Manager to make a significant impact on the digital performance of a newly created digital platform, that needs to meet the requirements of a new source market and deliver incremental sales online.

The primary objective of this role is to ensure the website is optimised and managed to improve leads and sales conversion, supporting North American marketing channels and maximising revenue and profitability across new and existing customers. Collaborating with key stakeholders and co-ordinating e-commerce marketing plans working closely with the Digital & E-Commerce Team to follow best practice guidelines to deliver business requirements and digital effectiveness.

Key Responsibilities:

• Lead the e-commerce marketing strategy and plan for the North America website, to optimise leads, sales and revenue supporting both new customer acquisition and customer retention targets across trade and direct channels.
• Deliver fresh, engaging content and update existing content which adheres to brand and content guidelines and is optimized to SEO best practice. Understand shared PLPs and identify nuances with the US market to adapt content accordingly.
• Support the delivery of product launches on the US website, working closely with the current Content Writers and Content Manager, Product, Brand and Channel Teams to create copy and select imagery which showcases our products to the US market, to ensure consistency across the markets and product portfolio.
• Develop an e-commerce trading calendar to meet seasonal trends and booking targets. Working with respective teams to develop key landing pages, campaign promotions, product recommendations, merchandising techniques and personalisation to improve customer journey and funnel metrics.
• Lead on key financial reporting and provide updates on core actions being taken across the site on a weekly, monthly, and quarterly basis. Work with the Digital and Analytics team to build the North America suite of dashboards across web, customer and booking data to provide regular trading insights, review key performance metrics, analyse trends and deliver action plans to improve overall e-commerce effectiveness.
• Identify any key painpoints within the customer journey alongside opportunities to test improvements through CRO and website development, working closely with the Product Owner to schedule these into the roadmap.
• Keep up to date of industry trends, best practices, and emerging technologies in e-commerce to drive innovation and maintain a competitive edge. 

Skills, Experience & Competencies:

• Management experience in e-commerce trading and merchandising with a proven track record of delivering growth.
• Strong understanding of digital marketing principles and best practices.
• Strong written English, with an understanding of correct spelling and grammar, and excellent attention to detail.
• Knowledge of the US Market preferable.
• Proficiency in web analytics tools such as Google Analytics or similar platforms.
• Excellent analytical skills and the ability to interpret data to inform decision-making and strategy.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Comfortable working in a fast-paced environment and adapting quickly to changing tactical priorities.
• Strong understanding and ideally experience in all digital channels including email marketing, Paid media advertising, SEO, and social media marketing.
• Experience in the travel industry would be advantageous and is desirable.

Reports to: Operations Team Manager - Out of Hours

Role overview:

A varied role to ensure out of hours support is provided to clients, Tour Managers and suppliers. A fantastic opportunity to make use of your great problems solving skills, ensuring the smooth-running of Riviera Travel holidays and delivering excellent customer service.

Office hours: 7am to 7pm- Working Saturday or Sunday every weekend.

Day to day responsibilities: 

Emergency Phone Response

• Answering queries and issues from clients and suppliers on the emergency phones and via email
• Amending bookings and answering queries for customers travelling within 24 hours
• Processing last minute cancellations and assisting with transport queries
• Responding to unforeseen changes as they occur on holiday and providing support for Tour Managers and Cruise Directors
• Logging issues as they occur and keeping full and accurate records
• Escalating major issues to support team

Administrative Duties

• Supporting the Operations and Reservations teams with general administrative duties over the weekend
• Reading Tour Manager/Cruise Director debriefs and highlighting major issues to the Operations team
• Logging Incident/Accident reports received from TM
• Any additional tasks as required

About you:

• Able to communicate effectively - both verbally and in a written format;
• Able to use your emotional intelligence to understand and empathise with clients facing disrupted travel plans, and Tour Managers/Cruise Directors needing assistance with issues on tours and cruises; actively listens;
• Have a calm and positive attitude.
• Able to use information to find solutions, uses available resources to research, understand and resolve issues;
• Able to identify hazards, is proactive and forward thinking.
• Work well under pressure, reach targets within agreed deadlines; can prioritise tasks and complete them in order of urgency with minimum supervision.
• Able to adapt as situations dictate, able to switch between tasks quickly and efficiently; can adapt their style and behaviour to best suit a situation.
• Able to work independently, manage busy and quiet periods; be proactive about completing tasks set and remain ready to respond to calls. 

Department: Technology

Reports to: IT Service Desk Manager 

Role purpose:

As a member of the IT Operations team, this role will work alongside a young service desk team and partner organisations to deliver IT support to the business. This role will focus on our UK userbase for Support and maintenance.

• This is a varied role which can really make a difference across a wide aspect of the company.
• This role will involve various aspects of support including but not limited to:  
• Desktop Hardware Support - the rollout and maintenance of endpoint devices (Laptops, Printers, etc).  
• User Account Management – New Starters, Changes, Password Resets, Leavers.
• Server Support – System Maintenance, Security Integrity, Upgrades, Patching, Backups, Restores, etc
• Telephony support – Mitel – Ignite, MiCollab, Apple – Apple iOS and Apple business manager

We have great relationships with the business and suppliers, your positive and proactive approach to service and support will be key to helping this grow. The role will act as support for Incident triage and management, as well as Problem management and other aspects of ITIL frameworks, such as Asset and Change Management.

Being part of this team is a fantastic opportunity for you to develop your career both within the IT area and the Riviera business working with your line manager to build on your skills and development areas for support your career development. 

Key Responsibilities:

• Working with the team to provide a functional service desk, supporting user incident and service tickets.
• Participate in an On-Call Rota for out of hours cover.  
• Ability to triage Incidents effectively, manage tickets with appropriate levels of prioritisation, working to the correct Internal (IT Ops, Development, Platform, Cyber, Digital etc) or External Teams (Vendors)
• Creating and maintaining accurate documentation of how to use and administer services within the business.
• Administration of Microsoft 365 (Exchange, SharePoint, Teams) and Apple business manager to manage operations of the business.
• Respond to incidents related to Endpoint device management and administration across our estate for internal users.
• Managing User accounts for Starters/Existing/Leavers, across the business using AD and Entra ID.
• Managing Server estate – Patching, capacity management, backup/restore
• Monitoring and alerting of infrastructure, as well as corrective maintenance.
• Helping to perform Root Cause Analysis on problem tickets and to work to resolve the underlying issues.
• Helping to diagnose and rectify connectivity issues, including networking, firewall or permission issues.
• Some project work is expected as part of Operational Services. 

Skills, Experience & Competencies:

Essential Skills/Capabilities

• Incident Management / Triage.
• Modern Desktop Administrator - Endpoint device management / InTune
• Virtualisation (Hyper-V or VMware) experience
• A basic understanding of LANs / WANs / DMZs, etc.
• Understanding of Windows 11 fundamentals  
• Windows Server 2019 / 2022 / 2025 exposure.
• Ability to communicate and work as part of a team  
• Exposure to public cloud computing- Azure – ideally with AZ-900 qualification
• PowerShell scripting
• Experience in firewall functions and Web security
• A good understanding of ITIL Fundamentals 

Desirable Skills/Capabilities

• Experience working with RBAC, VLANs and VPN configurations.
• Server-based client services (DHCP, DNS, NPS)
• Microsoft Desktop Certified - MD-100/MD-101
• Microsoft Security Fundamentals – SC-900
• Firewall configuration
• Mitel Telephony
• CMDBs/Asset control.
• Active Directory (Preferably Entra ID) exposure.
• Microsoft 365 administration – Exchange, SharePoint, Teams
• Microsoft Azure Administration
• Awareness of ISO20001