Career Opportunities

Department: Technology

Salary: £70,000-£80,000 (dependent on experience)

Role Overview:

We are seeking a highly skilled and experienced Senior Azure Data Engineer to join our team. In this role, you will lead the design, development, and maintenance of scalable data solutions in Microsoft Azure. You will work closely with cross-functional teams to transform complex data into actionable insights, driving business decisions and innovation.

Key Responsibilities:

• Data Architecture and Design:
• Design, develop, and implement end-to-end data pipelines in Azure.
• Architect data solutions using Azure Data Lake, Azure Synapse Analytics, and Azure Databricks.
• Ensure solutions are scalable, efficient, and aligned with business objectives.

ETL/ELT Processes:

• Build and optimize ETL/ELT pipelines using Azure Data Factory (ADF).
• Develop data ingestion processes for structured and unstructured data sources.

Data Modelling and Warehousing:

• Design and implement enterprise data models and data warehousing solutions.
• Optimize data models for performance and scalability in Azure environments.

Data Governance and Security:

• Implement data governance best practices, ensuring data quality and consistency.
• Enforce security measures, such as role-based access and encryption, in compliance with organizational and regulatory standards.

Collaboration and Leadership:

• Lead and mentor data engineers.
• Collaborate with stakeholders, data specialist, and BI teams to gather requirements and deliver data solutions. 

Monitoring and Optimization:

• Monitor and troubleshoot Azure data services to ensure high availability and performance.
• Optimize costs and performance for Azure services. 

Skills, Experience & Competencies

Required Skills:

• Extensive experience in data engineering with Microsoft Azure.
• Proficiency in Azure services such as Azure Data Factory, Azure Data Lake, Azure Databricks, Azure Synapse Analytics, and Azure SQL Database.
• Strong experience with ETL/ELT pipelines, data modelling, and data integration.
• Proficiency in SQL and programming languages like Python, Scala, or PowerShell.
• Knowledge of data governance, security, and compliance frameworks.

Preferred Skills:

• Experience with machine learning or advanced analytics on Azure platforms.
• Familiarity with DevOps practices, CI/CD pipelines, and Infrastructure as Code (IaC) using tools like Terraform or Azure DevOps.
• Knowledge of big data frameworks like Spark and Hadoop.
• Education and Experience:
• 5+ years of experience in data engineering, with 3+ years working specifically on Azure.
• Certifications such as Microsoft Certified: Azure Data Engineer Associate or Azure Solutions Architect are highly desirable. 

Reports to: Digital Acquisition Manager

Department: Marketing

Salary: £25,000 - £28,000

Hybrid working role – minimum 2 days per week in Riviera’s head office (Burton-on-Trent)

About Riviera Travel:

Riviera Travel is a private equity owned cruise and escorted tour holiday specialist, operating in the UK, Europe and across the world. The company is based in Burton-on-Trent, Staffordshire. Its holidays are aimed at over-55s who want to continue to travel and explore the world with confidence. Riviera Travel is the UK’s leading River Cruise specialist. The company has been operating since 1984 and is a Which? recommended provider. 

Role Purpose:

Riviera is seeking a motivated Digital Acquisition Assistant to support the digital team in driving new customer sales online. This role will provide valuable assistance in planning, implementing and optimising our paid digital media campaigns and paid-on-results channels, including paid search, programmatic, YouTube, Meta platforms, and the affiliate program. The primary objective is to contribute to the team's success in delivering incremental sales while maximizing revenue and profitability.

Key Responsibilities:

• Construction and optimising of paid digital marketing campaigns to generate leads, sales and revenue supporting both new customer acquisition and customer retention targets.
• Updating of tactical campaigns with promotions in line with key trading priorities.
• Execution and monitoring of various tests, such as creative, copy and audience targeting to identify trends and opportunities to expand the account and drive maximum ROAS and cost-effective CPA.
• Drive the success of the channel by following best practice guidelines and understanding the wider vertical and competition to expand and optimise the paid search account.
• Support on weekly, and monthly reports for Digital Acquisition Manager, writing regular commentary and insights, with actions to continue to optimise the paid digital performance.
• Exploration of market trends, monitoring competitor performance and identifying opportunities through data analysis resulting in insight and recommendations
• Work with the wider marketing team, insights team and agencies to align activities to support overall business targets.  
• Keep up to date with industry trends, best practices, and emerging technologies in e-commerce to drive innovation and maintain a competitive edge.
• Continually strive to improve skillset and optimise performance.

Skills, Experience & Qualifications  

• Digital Marketing experience within a B2C company.
• Excellent numerical and data analysis skills.
• Ability to prioritise and meet multiple deadlines.
• Experience in optimising paid digital marketing campaigns.
• Strong understanding of digital marketing principles and best practices.
• Proficiency in web analytics tools.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Comfortable working in a fast-paced environment and adapting quickly to changing priorities.
• Experience in the travel industry would be advantageous and is desirable.

Department: Finance

Salary: TBC

Role Purpose:

The Pricing Senior Analyst will play a key role in developing and executing our commercial pricing strategy to optimise revenue, enhance profitability, and ensure that Riviera remains competitive in its chosen markets.

Working cross functionally, this role will be responsible for analysing market trends, monitoring competitor pricing, and leveraging data to make informed decisions that align with business objectives. The ideal candidate will possess a keen eye for detail, strong analytical skills, and a strong understanding of pricing in similar B2C environments.

Key Responsibilities:

• Analyse market trends, competitor pricing, and customer demand to develop recommendations for optimal pricing positions across Riviera’s itineraries.
• Support pricing and profitability assessment for new itineraries and new seasons going on-sale across the product portfolio, working closely with the Product team.
• Develop pricing models and forecasts to support business decisions, ensuring market competitiveness and attainment of profitability goals.
• Work with colleagues in Revenue Management and Capacity Management to identify both risks and opportunities across the product portfolio to maximise returns.
• Collaborate with key business stakeholders to evolve distribution market specific pricing to align to marketing and sales strategies.
• Support development of special pricing initiatives, such as seasonal promotions, discount programmes, or loyalty schemes.
• Support business planning, budgeting and forecasting.

Skills, Experience & Competencies:

• Demonstratable experience gained in similar role(s) in a fast-paced, consumer-led business.
• Strong analytical skills with experience in data analysis, forecasting or financial modelling.
• Highly proficient in Excel with experience in with tools such as Power BI, PowerPivot and / or Anaplan would be advantageous.
• Self-starter with high levels of drive, energy, and resilience to succeed in a fast paced and challenging environment.
• Highly detail orientated with a positive approach to problem-solving.
• Demonstratable ability to communicate clearly on complex subjects. Confident and determined as well as being able to see things from other peoples' point of view.
• Ability to develop effective working relationships with team members.
• Adaptable, flexible, willing to ‘roll sleeves up’ and tackle a range of issues.
• Commercially astute with a good understanding of pricing strategies and/or revenue management principles.
• A natural curiosity into Riviera’s business model, the market and competitors, and approach to trading. 

Reports to: Operations Team Manager - Out of Hours

Role Overview: 

A varied role to ensure out of hours support is provided to clients, Tour Managers and suppliers. A fantastic opportunity to make use of your great problems solving skills, ensuring the smooth-running of Riviera Travel holidays and delivering excellent customer service. 

Office hours: 7am to 7pm- Working Saturday or Sunday every weekend. 

Day to day responsibilities: 

• Emergency Phone Response
• Answering queries and issues from clients and suppliers on the emergency phones and via email
• Amending bookings and answering queries for customers travelling within 24 hours
• Processing last minute cancellations and assisting with transport queries
• Responding to unforeseen changes as they occur on holiday and providing support for Tour Managers and Cruise Directors
• Logging issues as they occur and keeping full and accurate records
• Escalating major issues to support team

Administrative Duties:

• Supporting the Operations and Reservations teams with general administrative duties over the weekend
• Reading Tour Manager/Cruise Director debriefs and highlighting major issues to the Operations team
• Logging Incident/Accident reports received from TM
• Any additional tasks as required

About you:

• Able to communicate effectively - both verbally and in a written format;
• Able to use your emotional intelligence to understand and empathise with clients facing disrupted travel plans, and Tour Managers/Cruise Directors needing assistance with issues on tours and cruises; actively listens;
• Have a calm and positive attitude.
• Able to use information to find solutions, uses available resources to research, understand and resolve issues;
• Able to identify hazards, is proactive and forward thinking.
• Work well under pressure, reach targets within agreed deadlines; can prioritise tasks and complete them in order of urgency with minimum supervision.
• Able to adapt as situations dictate, able to switch between tasks quickly and efficiently; can adapt their style and behaviour to best suit a situation.
• Able to work independently, manage busy and quiet periods; be proactive about completing tasks set and remain ready to respond to calls. 

Department: Technology

Reports to: IT Service Desk Manager

Role Purpose:

As a member of the IT Operations team, this role will work alongside our service desk team and partner organisations to 
deliver IT support to the business. This role will focus on our increasing US userbase, while working alongside the 
delivery of UK Support and maintenance.

This is a varied role which can really make a difference across a wide aspect of the company.

This role will involve various aspects of support including but not limited to: 

✓ Desktop Hardware Support - the rollout and maintenance of endpoint devices (Laptops, Printers, etc). 
✓ User Account Management – New Starters, Changes, Password Resets, Leavers.
✓ Server Support – System Maintenance, Security Integrity, Upgrades, Patching, Backups, Restores, etc
✓ Telephony support – Mitel – Ignite, MiCollab, Apple – Apple iOS and Apple business manager

We have great relationships with the business and suppliers, your positive and proactive approach to service and support will be key to helping this grow. The role will act as support for Incident triage and management, as well as problem management and other aspects of ITIL frameworks, such as Asset and Change Management.

Being part of this team is a fantastic opportunity for you to develop your career both within the IT area and the Riviera business working with your line manager to build on your skills and development areas for support your career development.

Key Responsibilities:

• Working with the team to provide a functional service desk, supporting US users incident and service tickets.
• Participate in an On-Call Rota for out of hours cover.
• Ability to triage Incidents effectively, manage tickets with appropriate levels of prioritisation, working to the correct Internal (IT Ops, Development, Platform, Cyber, Digital etc) or External Teams (Vendors).
• Creating and maintaining accurate documentation of how to use and administer services within the business.
• Administration of Microsoft 365 (Exchange, SharePoint, Teams) and Apple business manager to manage operations of the business.
• Respond to incidents related to Endpoint device management and administration across our estate for internal users.
• Managing User accounts for Starters/Existing/Leavers, across the business using AD and Entra ID.
• Managing Server estate – Patching, capacity management, backup/restore.
• Monitoring and alerting of infrastructure, as well as corrective maintenance.
• Helping to perform Root Cause Analysis on problem tickets and to work to resolve the underlying issues.
• Helping to diagnose and rectify connectivity issues, including networking, firewall or permission issues.
• Some project work is expected as part of Operational Services.

Skills, Experience & Qualifications

Essential Skills/Capabilities:

• Incident Management / Triage.
• Modern Desktop Administrator - Endpoint device management / InTune.
• Virtualisation (Hyper-V or VMware) experience.
• A basic understanding of LANs / WANs / DMZs, etc.
• Understanding of Windows 11 fundamentals.
• Windows Server 2019 / 2022 exposure.
• Ability to communicate and work as part of a team.
• Exposure to public cloud computing- Azure – ideally with AZ-900 qualification.
• PowerShell scripting.
• Experience in firewall functions and Web security.
• A good understanding of ITIL Fundamentals.

Desirable Skills/Capabilities:

• Experience working with RBAC, VLANs and VPN configurations.
• Server-based client services (DHCP, DNS, NPS).
• Microsoft Desktop Certified - MD-100/MD-101.
• Microsoft Security Fundamentals – SC-900.
• Firewall configuration.
• Mitel Telephony.
• CMDBs/Asset control.
• Active Directory (Preferably Entra ID) exposure.
• Microsoft 365 administration – Exchange, SharePoint, Teams.
• Microsoft Azure Administration.
• Awareness of ISO20001.

Department: Finance

Reports to: Commercial Finance Business Partner

Role Purpose:

The purpose of the Junior Commercial Finance Analyst is to support the Commercial Finance team & stakeholders in the business to optimise contribution through cross functional decision-making on product pricing, capacity, contact centre efficiencies and marketing activity.

Key Responsibilities:

• Supporting on the weekly reporting on company performance and KPIs for the Exec, Leadership team and external stakeholders.
• Analysing the cost of promotional activity, discounts and price promise.
• Support the month end close process for Marketing and commission spend for all business channels including preparation of general ledger journals & completion of various month end reporting dashboards.
• Supporting on monitoring and reporting of the financial performance of Rivieria’s new International business channel undertaking adhoc analysis when required.
• Monthly calculation and review of Travel Agent & Reader Offer performance against override targets & preparation of schedules to distribute to third parties.
• Analyse the performance of Reader Offer underwrites and work with the central finance team to ensure underwrite charges are included in the right period & evidence is provided for balance sheet reconciliations.
• Supporting on the maintenance of the channel dashboards and helping with query resolution and change requests.
• Support the team on the budgeting and forecasting processes where necessary and update the various reporting suites and dashboards with the latest budget / forecast information.
• Using a continuous improvement mindset, improve existing KPI reporting and develop new tools to improve efficiency and quality of information to enable fully informed decision making.
• Provide analysis and insight on adhoc queries and projects supporting the Finance team and internal stakeholders in helping to deliver the company’s strategic objectives.

Skills, Experience & Competencies

• Demonstratable experience gained in similar role(s) in a consumer-led business.
• Highly proficient in Excel, including data analysis. Experience in Power BI & Powerpivot would be advantageous.
• Self-starter with high levels of drive, energy, and resilience to succeed in a fast paced and challenging environment.
• An eye for and attention to detail.
• Educated to degree level or equivalent in a relevant, related subject area.
• Ability to develop working relationships with their team members.
• Adaptable, flexible, willing to ‘roll sleeves up’ and tackle a range of issues.
• A natural curiosity into the market and competitors to help supplement analysis and findings.
• Experience in private equity or similarly leveraged groups would be advantageous but not essential.

Department: Contact Centre

Reports to: Customer Service Manager

Role Purpose:

The purpose of this role is to predominantly answer incoming calls to ensure all customer requirements are met following a successful booking and to deal with any queries that arise in a timely and effective manner, managing our customers expectations and providing the best service in line with company expectations. Ensuring administration duties associated with the customers holiday arrangements are met and any requests are actioned promptly and efficiently. 

Key Responsibilities:

• Answer incoming calls from customers ensuring all of their requirements are met within agreed service levels.
• Assist with Travel document process liaising with the relevant departments to ensure all the elements of the holiday are brought together and customers have the correct documents for their holiday.
• Admin duties – room and flight requests understanding the customers needs and liaising with the hotel/product & transport departments to ensure we can meet the customers requirements and they have any relevant additional costs.
• Action cancellations in line with company process ensuring all elements of the holiday is cancelled and the customer has a correct cancellation invoice.
• Dealing with travel concierge requests which include pre/post night stays, rail tickets and UK transfers.
• Handling late booking requests (when the package is locked) including approaching the relevant departments and liaise with suppliers to ensure we can secure the holiday.
• Assist with Customer Relations issues and call outs in particular any changes to customers holiday arrangements ensuring they have all the correct revised information.
• Ad-hoc queries and requests from within the Customer Service team and other teams within the Contact Centre.

Skills, Experience & Competencies

• Previous experience within a Customer Service environment
• Ability to work in a fast paced environment with the ability to prioritise own workload
• Excellent communicator both verbal and written with good attention to detail
• A good team player whilst able to work on own initiative
• Problem solving abilities with a pro-active approach and a positive attitude
• Good IT skills

Department: Finance

Reports to: Head of Financial Planning and Reporting

Salary: £45k - £55k (dependent on experience) + benefits

Role purpose:

The Financial Reporting Manager will play a key role in ensuring the accuracy, clarity and effectiveness of financial reporting for internal and external stakeholders, including investors, the Board, lending banks, regulators and tax authorities.

You will be responsible for delivering high-quality monthly and quarterly financial reports, ensuring tax compliance, and leading the preparation of annual statutory accounts and covenant reporting. With a strong technical background in UK GAAP and IFRS, you will provide commercially focused financial insights to support strategic decision-making.

Key Responsibilities:

Financial Reporting & Analysis

• Own the Group’s consolidation file and reporting outputs.
• Prepare and oversee the Group’s consolidated management accounts, including analysis of cash flows, overheads, exceptional costs and capital expenditure.
• Lead the preparation of month-end reporting packs, delivering meaningful financial commentary and insights into risks and opportunities.
• Support the development and implementation of cost centre reporting, improving senior managers’ understanding of performance against budget and forecast to drive profit improvement.

Statutory Reporting & Compliance

• Manage the preparation of year-end statutory accounts, group consolidations, and liaise with external auditors and tax advisors.
• Ensure compliance with financial covenants and reporting obligations.
• Prepare and submit filings to Companies House.

Tax & HMRC Compliance

• Manage all tax responsibilities, including VAT returns, corporation tax compliance (with support from advisors), and P11D calculations.
• Systems & Process Improvement
• Drive improvements in financial reporting processes and systems, identifying efficiencies and best practices.
• Challenge the status quo and implement enhancements where required.

Future Team Growth

• While initially an individual contributor, this role is expected to support the future recruitment and management of a junior financial accountant.

Skills, Experience & Competencies:

• Qualified accountant (ACA, ACCA, or CIMA).
• Experience in a Big 4 or large mid-tier practice, or in a similar role within a business of comparable complexity.
• Strong technical knowledge of UK GAAP and IFRS.
• Excellent attention to detail and strong organisational skills.
• Advanced Excel skills (e.g., pivot tables, lookups) with a data-driven approach to financial analysis.
• Ability to communicate complex financial information clearly to senior stakeholders.
• Self-starter with high levels of drive, energy, and resilience to succeed in a fast paced environment
• A proactive, hands-on approach with the ability to drive continuous improvement.
• Experience with SAGE Line 200 or similar accounting software (desirable).
• People management experience would be advantageous.